Director of Emergency Services

Hiring Organization Information

Organization Name: 
Compass Housing Alliance
United States

Position Information

Employment Type: 
Full time
Experience Level: 
Job Category: 
Project Management
Organizational Overview: 

ABOUT THE POSITION: This position is responsible for all aspects of Compass Housing Alliance’s emergency services programs, which provide a broad range of shelter and day services to address issues faced by homeless men and women. The Director is responsible for setting the strategic direction, measures for success, and the effective implementation with the Program Managers in the supervision of their programs. This includes evaluation of internal service capacity as well as delivery and effectiveness. The Director is responsible for developing and fostering key relationships across the organization and within the community to expand, profitability, efficiency, service levels, and availability of shelter and emergency service for homeless individuals in the community.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for people who are homeless and low-income in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit

LOCATION: South Lake Union in Seattle, WA
REPORTS TO: Executive Director
SCHEDULE: Monday-Friday days with evening and weekends as needed
SALARY RANGE: DOE and within Compass ranges
BENEFITS: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 10 Paid Holidays, Retirement Plan, Employee Assistance Program

To apply, please follow the link to our online application:

Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.
In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at

Role Responsibilities: 


Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.


  • Serve as a key member of the executive team sharing in overall responsibility for the development and implementation of the strategic plan and addressing critical strategic issues in operational and programmatic matters.

  • Provide leadership, subject matter expertise and actively collaborates in the definition of and decisions related to overall agency strategic direction including infrastructure development, resource management, and financial strategies that promote the agency’s long-term sustainability. 

  • Acts as a representative of the agency to key external stakeholders, including government agencies, private funders, community and/or congregational organizations, and nonprofit organizations involved in the building and maintenance of partnerships and coalitions to develop policy, sustain key activities, and identify future program and funds.

  • Contributes to the development and support the implementation of agency vision that inspires staff, motivates volunteers, and engages the broader community to be part of the solution to homelessness through their direct participation and support to an array of programs and services.

Program Management

  • Accountable for the successful implementation of strategic priorities across all programs.

  • Ensure the successful deployment of program deliverables consistent with financial and contract mandates, guided by strategic goals of community, growth and stability, and informed by an equity framework.

  • Leverage multiple funding sources to support and broaden existing direct service and affordable housing programs.

  • Act as a contracting manager for new and continuing service and other contracts related to program.

  • Responsible for the overall quality of program design and service delivery.

  • Build and maintain an architecture for identifying key performance measures; contextualizing those measures against known or potential standards; and evaluating results to inform key decisions including resource deployment, staff training, and program design.

  • Cultivate a commitment to best practices and continuous improvement.

Strategic Program Management

  • Implement strategies, policies and practices for the emergency service programs consistent with the organizational strategic plan and the core values of stability, growth, and community.  

  • Ensure the successful operation of existing emergency service programs through the collaborative management of program coordinators and program managers.

  • Collaborate with other departmental team members including property management, compliance, maintenance, asset management, fund development and property development in alignment with the mission and values.

  • Supervise and support Program Managers to plan, organize, and direct the activities of their programs including team supervision, budget development and oversight, funder contract monitoring and compliance.

  • Recommend and implement professional development, staff retention efforts, and training opportunities for program staff.  

  • Develop skills of Program Managers in the areas of staffing, employee relations, budgeting, billing, proposal writing, and operations management.

  • Identify, recommend and implement new program opportunities to executive leadership as appropriate.

  • Serve on the Executive Leadership Team and ensure that communication travels as appropriate between leadership and all program staff. 

  • Organize and lead team meetings for program leadership. 

  • Identify gaps and opportunities for internal community development within locations to ensure that they are places of belonging. 

Financial Management

  • Ensure all contracts related to emergency services are sound, understood, and signed off on prior to signing.

  • Ensure that all billing and donor reporting is timely and accurate.

  • Ensure all programs meet accounting requirements for cash handling, purchasing, expense reporting, and other relevant financial measures.

  • Ensure quality budgets to reduce the possibility of over expenditure or contract dollars not spent.

Public Policy & Community-Relationship Development

  • Represent agency at key meetings with providers and policy makers (as directed) to provide Compass’ perspective for public policy on issues of homelessness and affordable housing.

  • Support the organizational message and vision that inspires staff, donors, community stakeholders and volunteers to give generously of the time, talent, and treasure, enabling the expansion of client-driven services. 

  • Develop and expand partnerships with current and new service providers to better support residents that can bring additional supports for residents. 

  • Ensure that all building and program sites are good neighbors within their communities.

  • Assist in advocacy efforts for new funding opportunities in both the public and private sector.


  • Take prompt corrective action on issues that are breech of policy or put staff, residents, buildings or funding investments at physical, legal, financial or relationship risk.

  • Keep supervisor and other senior leadership informed as appropriate and suggest courses of action.

  • Suggest new organizational policy, practice or new funding opportunities to improve on the alignment of housing services and sustainability for organization housing programs.

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

  • Project a favorable image of the organization in order to promote agency objectives and foster enhance public recognition and acceptance of all of the agency’s endeavors.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.


  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Directly supervise up to 6 or more employees.  Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Candidate Qualifications: 

• A Bachelor’s degree is required, master’s degree strongly desired in social work or related field desired.
• At least five years of supervisory experience, in a human services setting dealing with issues of homelessness or supportive housing, mental illness, substance abuse, employment, domestic violence, etc.
• At least three years in the management of managers, desired.
• Five years or more of executive or senior management experience across a business unit or organization of 50+ employees and a $2-5M+ budget and/or equivalent experience, strongly preferred.
• Experience that demonstrates the ability to encourage and guide innovation in a dynamic organization, desired.
• Strong leadership abilities and experience managing senior staff and consultants, with a proven track record of achieving results through matrixed teams, desired.
• Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.
• Or combination of relevant work experience, certificate and/or equivalent continuing professional development or education.

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How to Apply