IT Infrastructure Consultant

IT Infrastructure Consultant

Hiring Organization Information

Organization Name: 
501 Commons

Position Information

Employment Type: 
Full time
Experience Level: 
Salary Range: 
Job Category: 
Technology | Information Systems
Organizational Overview: 

501 Commons boosts the capacity of nonprofit organizations to thrive over the long term and effectively serve the community.

501 Commons is a resource for community organizations, schools, associations, philanthropy, volunteers, and all others in the 501 sector. We offer a first stop for people looking for resources to strengthen nonprofits through:

  • Affordable consulting services, leadership coaching, executive advising, cohort programs, and back office services, like bookkeeping
  • Opportunities for professionals to volunteer their time and talents
  • Collaboration within the nonprofit sector and with government, business, and philanthropy
  • A searchable online directory to link nonprofits across the state with tools, best practices, curated weblinks, a map of discounted venues, consultants, and other service providers who specialize in nonprofits



Role Responsibilities: 

If you find yourself regularly diving in to solve problems that help people leverage technology effectively, we have an opportunity where you can make a real difference. This position is a great fit for an experienced IT Professional who invests in client success and enjoys working with nonprofits. 501 Commons offers the opportunity to work remotely or in-office, generous benefits, and paid time-off.

In this role, you will lead and transform nonprofits’ digital capabilities to enable new and flexible ways to interact with data. Your nimble problem-solving, leadership, learning agility and teamwork will help navigate the way for nonprofits to make innovative use of systems.


  • Manage a client portfolio and build strong relationships with managed services clients
  • Perform advanced computing support through scheduled visits by providing routine preventative maintenance, coaching, and troubleshooting
  • Provide ongoing assessment of the client’s technology infrastructure
  • Serve as a liaison between the client and their technology providers
  • Create documentation that allows the client to reuse processes and procedures easily
  • Support new business development activities, including needs assessment, project scoping, and client education 
  • Stay abreast of the latest technological changes in your focus area by attending training and reviewing current literature
  • Occasionally participate in maintenance/on-call rotation by providing support for critical issues outside of regular business hours
Candidate Qualifications: 

Competencies and Qualifications

Required Qualifications

  • 5 or more years managing client relationships
  • 5 or more years directing IT operations, including: computer operations and maintenance, technology capacity, the implementation of local and wide area networking technologies for small business, and hands-on experience with Microsoft 365, Google Workspace, Microsoft Azure services
  • 5 or more years with server and client-side protection strategies against viruses, malware
  • Experience with ticketing system, backup solutions, and remote monitoring tools
  • Reliable transportation to commute to and from client locations

Desired Qualifications

  • Bachelor's Degree or equivalent work experience
  • Experience with nonprofit organizations as a staff, volunteer, or board member
  • Background working with diverse communities and teams
  • Knowledge of system security practices

Success means you build strong relationship with clients, become a highly engaged member of the team, and bill 70% of your monthly time to client engagements.

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How to Apply

Application Contact: 
501 Commons
Application Instructions: 
To be considered for this position, please submit your resume and cover letter to with IT Infrastructure Consultant in the email subject line. We look forward to hearing from you!