Hiring Organization Information
United Way of King County works to build a community where all people have homes, students graduate, and families are financially stable. Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.
With our unwavering focus on racial justice for all, we hope to achieve racially equitable outcomes in King County and beyond. We believe that having staff, volunteers, and supportive community members who represent diverse backgrounds and circumstances will help us more effectively accomplish our mission. We aim to a create a welcoming and inclusive work environment, and we also strive to have a diverse staff and particularly encourage Black and Indigenous people, and people of color to apply and join our team.
These positions support the Home Base Rental Assistance Program to help prevent evictions and homelessness in response to the COVID-19 pandemic. The program provides rental help to thousands of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus for the role include reviewing tenant rent applications for eligibility, providing customer service, carrying out administrative duties, and supporting outreach efforts for clients. This is a time-limited role based on grant funding. The positions are expected to end March 30, 2022, with a possible extension for 6-18 months. There are up to four positions open.
The compensation for the role is $25 per hour. This posting will remain open until all the positions are filled.
*Full COVID-19 vaccination is required for this role (proof of vaccination will be requested during the onboarding process for the successful candidate).
- Supports the implementation of the King County and Seattle Rental Assistance Program.
- Reviews tenant rental applications in a timely manner on a rolling basis for program eligibility and documentation compliance. Processes around 20 applications per week.
- Connects with tenants to assist with the application process by using phone/text, email, and/or mailed communication.
- Communicates quickly and effectively with tenants and landlords regarding program guidelines and application status.
- Gathers all necessary documentation and information to evaluate client eligibility for rental assistance, ensuring accuracy and compliance.
- Collaborates with Home Base partners and fellow Rental Assistance Program Specialists to carry out process improvements and to strengthen racial equity outcomes.
- Enters timely and accurate updates on tenant and landlord data in the program database.
- Assists with customer service efforts for landlords and tenants including monitoring email and phone messages. Performs general office administration work, and other related duties as assigned.
- Incorporates new technology as needed and navigates confidential information systems appropriately.
- Performs other duties as assigned.
- Passionate about preventing homelessness.
- Demonstrated well-developed community outreach skills.
- Able to communicate with diverse populations in an empathetic and professional manner.
- Demonstrated commitment to upholding racial equity and dismantling racism.
- Strong commitment to client confidentiality.
- Detail-oriented, able to quickly and concisely synthesize large amounts of information.
- Able to multi-tasking efficiently; has effective time management skills.
- Highly skilled at leveraging new technology, social media, and other communication tools on a daily basis.
- Excellent organizational and follow-through skills in a fast-paced environment.
- Outstanding verbal and written communication skills.
- Previous case management experience desired.
- Ability to speak other languages desired.