Position Overview

The Operations Director will serve a critical internal role building organizational capacity to serve our dynamic mission. This is a new position reporting to the Executive Director and working closely with the Steering Committee and Program Director to ensure effective project and event management, internal communication, and management of the member database/CRM and various technology platforms. The Operations Director will ensure the “trains run on time” and that the organization has the necessary systems, structures, and capacity to be the nimble and accountable community-led organization focused on racial equity that Spokane needs. The Operations Director will build strong relationships with volunteers, staff, and key partners and be a detail-oriented and collaborative leader who understands that operations serves the bigger mission. The willingness, comfort, and flexibility to build systems and processes from the ground up in a values-focused and non-hierarchical environment is essential.

Organizational Operations

• • Assesses, develops, and implements operational systems to optimize our capacity and ensure alignment with organizational values and principles of restorative justice.
  • Provides administrative support to the Steering Committee such as setting weekly agendas, work plans, and internal communications to ensure the Steering Committee can operate at a more strategic, community-focused level.
  • Maintains cloud-based file management systems and database/CRM to ensure smooth internal records management.
  • Coordinates the organization-wide calendar for events, community engagement, operations, and planning purposes.
  • Ensures local, state, and federal compliance of LLC and 501(c)(4) status including annual reporting to state and federal entities, employment-related compliance, safety, and other requirements in coordination with the bookkeeper, CPA, and legal counsel.
  • Supports program and policy initiatives with logistics, project management, and coordination.
  • Manages procurement of supplies and maintains equipment inventory.
  • Supports the communications manager in executing the communications plan including serving as back-up administrator of the website and social media platforms.

People & Culture

• • Coordinates internal communication and cohesion between staff (full and part-time) to ensure connection to the organization and mission as well as coordination of projects and initiatives. This may include facilitating internal staff and project planning meetings at regular intervals as well as attention to building culture and connection in less formal ways. Serves as a sounding board to fellow staff members in supporting initiatives across the organization.
  • Develops and implements equitable and inclusive personnel and employment policies and procedures, including the Employee Handbook, and coordinates employee education on these topics.
  • Supports employee recruitment, onboarding, and offboarding.
  • Coordinates annual process of employee feedback and staff development planning.
  • Administers the organization’s health plan and any future benefits.
  • Supports volunteer and member-led initiatives with project management support.

Finance & Fundraising

• • Works closely with the external bookkeeper to ensure timely and up-to-date financial reporting to the Steering Committee.
  • Develops an annual budget process with the Steering Committee.
  • Maintains internal systems to report expenses and internal controls. Coordinates purchasing, accounts payable and receivable, and payroll with bookkeeper and payroll contractor as appropriate.
  • Develops and submits regular reporting to funders as delineated by grant requirements. Supports the development of grant proposals and researches new funding opportunities.